Better Business Bureau (BBB)

AVADirect Custom Computers - Better Business Bureau Accredited Business

At AVADirect we pride ourselves in our allegiance to business integrity, through establishing the highest level of commitment to both our product and our customers. As a result of our dedication and devotion to our customers and products we are recognized and accredited by the Better Business Bureau.

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

1. Build Trust: Establish and maintain a positive track record in the marketplace.
   
   
2. Advertise Honestly: Adhere to established standards of advertising and selling.
   
   
3. Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.
   
   
4. Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
   
   
5. Honor Promises: Abide by all written agreements and verbal representations.
   
   
6. Be Responsive: Address marketplace disputes quickly, professionally, and in
   good faith.
   
   
7. Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
   
   
8. Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity.

By AVADirect’s commitment to following these principles, we provide new and existing customers a sense of comfort when investing in the purchase of a personalized custom computer.