Dedicated to Helping You Every Step of the Way!

At AVADirect our customer service commitment from our team does not stop at the sale. Our technical support team is dedicated to providing the highest level of service to our clients throughout the duration of their ownership by either telephone, message board or email.

AVADirect Support Hours:
8:00am to 6:00pm EST Monday - Friday

Please contact us using any of the methods listed below to receive the technical support you desire.

However, before contacting technical support, we recommend that you read through our computer support guides to help resolve your issue. Using our guides, you can find appropriate solutions and/or preliminary troubleshooting instructions to help resolve your particular issue.


Telephone Support


Support Contact Form

Use Contact Form to send us a brief description of your technical problem and we will reply in a timely manner.

RMA Request Form

To return merchandise for credit, replacement, or repair. Please complete this form.

Support Forum

Having trouble with hardware or drivers? Ask us a question on our Support Forum, and AVADirect staff or a friendly forum user will be glad to help.


There's no need to sit around scratching your head. Find instant answers to the most frequently asked, and basic questions.

Message Board

Messages submitted from the message board are sent instantly to the attention of appropriate personnel. Login to your AVADirect Account to use this capability.