Radeon HD 5970 Fan Problem

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   Hello again AVA! 

I purchased a system from you about a year ago, and have been problem free until last night.

One of my Radeon HD 5970's started making a loud grinding / clicking / rattling noise, and appeared to fail during startup. 

Based on all the online chatter about this, I gather it is a well known issue with a batch of defective fans on the early 5970 runs from all the major brands. 

I assume I will have to RMA the part for a fan replacement. Should I contact ASUS about it, or does AVA handle that directly?

Thanks!

___________
Just in case you are wondering, I already took the following actions to troubleshoot:

- Inspected the case for loose wires, debris, loose parts, etc...
- Removed and inspected the part for physical damage or fan obstructions
- Manually rotated the fan to reproduce the sound. 

- The sound is audible even at low speed. The fan is clearly loose in the housing, with about 1/8th inch vertical travel when the fan cavity is pointing downward (like it is when mounted in the case).

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aocvirek Members Profile Send Private Message Find Members Posts Add to Buddy List AVADirect Noob Joined: 17 Nov 2009 Location: Minnesota Posts: 9	Topic: Radeon HD 5970 Fan Problem Posted: 15 Nov 2010 at 6:02am
	Hello again AVA! I purchased a system from you about a year ago, and have been problem free until last night. One of my Radeon HD 5970's started making a loud grinding / clicking / rattling noise, and appeared to fail during startup. Based on all the online chatter about this, I gather it is a well known issue with a batch of defective fans on the early 5970 runs from all the major brands. I assume I will have to RMA the part for a fan replacement. Should I contact ASUS about it, or does AVA handle that directly? Thanks! ___________ Just in case you are wondering, I already took the following actions to troubleshoot: - Inspected the case for loose wires, debris, loose parts, etc... - Removed and inspected the part for physical damage or fan obstructions - Manually rotated the fan to reproduce the sound. - The sound is audible even at low speed. The fan is clearly loose in the housing, with about 1/8th inch vertical travel when the fan cavity is pointing downward (like it is when mounted in the case).
	The glass is not 1/2 empty, nor 1/2 full. The glass is simply too big.

Katie McIntyre Members Profile Send Private Message Find Members Posts Add to Buddy List AVADirect Staff Joined: 19 Aug 2010 Location: Cleveland, OH Posts: 16	Posted: 15 Nov 2010 at 10:44am
	That does sound like defective fans. You can contact Asus and get a direct RMA if you'd like, since you'll have to get the exact part. Their information: Website: http://usa.asus.com/\| Support Phone: 502-995-0883 Support Email: rma@asus.com\| Support Website If you have other questions or need any assistance, please do not hesitate to contact myself direct, or any of our customer support agents. Thank you!
	katie.mcintyre@avadirect.com 866-766-4629 x 6343

vikonic Members Profile Send Private Message Find Members Posts Add to Buddy List AVADirect Admins Joined: 11 Nov 2011 Posts: 350	Posted: 10 May 2012 at 3:57pm
	Topic closed due to inactivity
	Vedran Ikonic Technical Support Manager 216-503-6374 Option 4 support@avadirect.com How To Guides - FREE Troubleshooting Help from AVADirect Problems with your Computer? - Post HERE