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Topic ClosedRadeon HD 5970 Fan Problem

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aocvirek View Drop Down
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Joined: 17 Nov 2009
Location: Minnesota
Posts: 9
Direct Link To This Post Topic: Radeon HD 5970 Fan Problem
    Posted: 15 Nov 2010 at 6:02am
Hello again AVA!

I purchased a system from you about a year ago, and have been problem free until last night.

One of my Radeon HD 5970's started making a loud grinding / clicking / rattling noise, and appeared to fail during startup.

Based on all the online chatter about this, I gather it is a well known issue with a batch of defective fans on the early 5970 runs from all the major brands.

I assume I will have to RMA the part for a fan replacement. Should I contact ASUS about it, or does AVA handle that directly?

Thanks!

___________
Just in case you are wondering, I already took the following actions to troubleshoot:

- Inspected the case for loose wires, debris, loose parts, etc...
- Removed and inspected the part for physical damage or fan obstructions
- Manually rotated the fan to reproduce the sound.

- The sound is audible even at low speed. The fan is clearly loose in the housing, with about 1/8th inch vertical travel when the fan cavity is pointing downward (like it is when mounted in the case).
The glass is not 1/2 empty, nor 1/2 full. The glass is simply too big.
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Katie McIntyre View Drop Down
AVADirect Staff
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Joined: 19 Aug 2010
Location: Cleveland, OH
Posts: 16
Direct Link To This Post Posted: 15 Nov 2010 at 10:44am

That does sound like defective fans.  You can contact Asus and get a direct RMA if you'd like, since you'll have to get the exact part.  Their information:

  • Website: http://usa.asus.com/|
  • Support Phone: 502-995-0883
  • Support Email: rma@asus.com|
  • Support Website
  • If you have other questions or need any assistance, please do not hesitate to contact myself direct, or any of our customer support agents.   Thank you!

    katie.mcintyre@avadirect.com
    866-766-4629 x 6343
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    vikonic View Drop Down
    AVADirect Admins
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    Joined: 11 Nov 2011
    Posts: 590
    Direct Link To This Post Posted: 10 May 2012 at 3:57pm
    Topic closed due to inactivity
    Vedran Ikonic
    Technical Support Manager
    216-503-6374 Option 4
    support@avadirect.com

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