Customer Service FAQ
Joined: 08 Apr 2008
Location: AVADirect HQ
Topic: Customer Service FAQ
Posted: 19 Apr 2012 at 5:23pm
Thank you for visiting the Customer Service FAQ section of AVAForums! Here, you can read the most frequently asked Customer Service questions.
Q. How can I find out the status of my order?
Q. I do not have a fax machine to send the Credit Card Authorization Form. Can I send it a different way, or pay with a different method?
A. If you do not have a fax machine, you can scan and email the Credit Card Authorization Form to: firstname.lastname@example.org If you wish to pay using a different method, you are welcome to proceed with the following methods of payments that do not require the Credit Card Authorization Form:
Q. I received an email stating I have messages pending in my account, how can I view them?
A. To see current messages sent from AVADirect staff, you will want to navigate in the following fashion, once logged in.
My Orders > click on the AVA-XXXXXX reference number of the order you currently have submitted with us > the messages should be shown directly below the "order summary" information, under the "message board" column.
Q. My order is on hold because my billing and shipping address is different, why is this?
A. As part of AVADirect's fraud prevention procedure, all addresses must be verified with your credit card holder before we can process your order. If you wish to ship to two different addresses, you can contact your bank to have an additional address added to the addresses associated with your credit card. If this proves too difficult, you are welcome to proceed with a different method of payment, other than credit card, that does not require this.
Q. Why do you charge me before shipping an order?
Q. Will I be informed when my order is getting ready to ship?
Q. Can I make changes to my order after it has been processed?
Q. Do you offer rush processing?
Q. I would like to cancel my order, how can I do this?
Did we answer your Customer Service questions? If not, please feel free to contact us using the following information:
Phone: 216-503-6374 Option 5
Edited by Jmundy - 27 Sep 2012 at 10:19am
Assistant Sales Manager
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