Technical Support FAQ

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   Thank you for visiting the Technical Support FAQ section of AVAForums! Here, you can read the most frequently asked Technical Support questions. 
Q. What do I need to receive Technical Support?
A. Contact AVADirect with your AVA-XXXXXX reference number. We will verify your order and provide you with Technical Support accordingly.
Q. How long does AVADirect provide Technical Support?
A. AVADirect's Technical Support is lifetime, but does not transfer with a change of ownership of a system.
Q. I'm having a problem with my computer, what should I do?
A. Please contact our Technical Support department, using the information listed at the bottom of this FAQ.
Q. I do not want to purchase an operating system with my computer, and it says I am subject to limited support. What does this mean?
A. AVADirect is responsible for providing support for anything products purchased from us. If you do not purchase an operating system, our Technical Support staff can only provide hardware support on systems purchased without an operating system. Software issues will be the sole responsibility of the end-user.
Q. What are the hours of operation for Technical Support?
A. Our Technical Support staff is available Monday-Friday, 9AM-6PM.
Q. What if I'm not available during those hours?
A. Technical Support can also communicate by email, if this is more suitable for your schedule. Contact information is provided at the bottom of this FAQ.
Q. Does AVADirect provide remote support?
A. Yes, we can provide remote support assistance upon request.
Q. What is covered under the AVADirect warranty?
A. AVADirect will cover all parts purchased from AVADirect, limited to the specified amount of years listed on the order. Some parts may only qualify for a one-year warranty. For more information, please contact our Sales Department.
Q. If I purchase an item, after receiving my system, can AVADirect walk me through it over the phone?
A. Unfortunately, no, our Technical Support staff can only provide assistance for products purchased from AVADirect.
Q. If there is a problem with my computer, and I feel I can resolve it, should I?
A. No, please contact our Technical Support staff prior to self-trouble shooting any issues.
Did we answer your Technical Support questions? If not, please feel free to contact us using the following information:
Phone: 216-503-6374 Option 4
Email: support@avadirect.com

Edited by Jmundy - 26 Apr 2012 at 10:05am

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Jmundy Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List AVADirect Staff AVADirect Sales Joined: 08 Apr 2008 Location: AVADirect HQ Posts: 1333	Quote Reply Topic: Technical Support FAQ Posted: 19 Apr 2012 at 5:46pm
	Thank you for visiting the Technical Support FAQ section of AVAForums! Here, you can read the most frequently asked Technical Support questions. Q. What do I need to receive Technical Support? A. Contact AVADirect with your AVA-XXXXXX reference number. We will verify your order and provide you with Technical Support accordingly. Q. How long does AVADirect provide Technical Support? A. AVADirect's Technical Support is lifetime, but does not transfer with a change of ownership of a system. Q. I'm having a problem with my computer, what should I do? A. Please contact our Technical Support department, using the information listed at the bottom of this FAQ. Q. I do not want to purchase an operating system with my computer, and it says I am subject to limited support. What does this mean? A. AVADirect is responsible for providing support for anything products purchased from us. If you do not purchase an operating system, our Technical Support staff can only provide hardware support on systems purchased without an operating system. Software issues will be the sole responsibility of the end-user. Q. What are the hours of operation for Technical Support? A. Our Technical Support staff is available Monday-Friday, 9AM-6PM. Q. What if I'm not available during those hours? A. Technical Support can also communicate by email, if this is more suitable for your schedule. Contact information is provided at the bottom of this FAQ. Q. Does AVADirect provide remote support? A. Yes, we can provide remote support assistance upon request. Q. What is covered under the AVADirect warranty? A. AVADirect will cover all parts purchased from AVADirect, limited to the specified amount of years listed on the order. Some parts may only qualify for a one-year warranty. For more information, please contact our Sales Department. Q. If I purchase an item, after receiving my system, can AVADirect walk me through it over the phone? A. Unfortunately, no, our Technical Support staff can only provide assistance for products purchased from AVADirect. Q. If there is a problem with my computer, and I feel I can resolve it, should I? A. No, please contact our Technical Support staff prior to self-trouble shooting any issues. Did we answer your Technical Support questions? If not, please feel free to contact us using the following information: Phone: 216-503-6374 Option 4 Email: support@avadirect.com Edited by Jmundy - 26 Apr 2012 at 10:05am
	Joseph Mundy Assistant Sales Manager 1-216-503-6361 joseph.mundy@avadirect.com