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Bluetooth Sound Quality Issue

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2016/12/21 20:42:09 (permalink)

Bluetooth Sound Quality Issue

I am having an issue with bluetooth on my PC. These are my specs: 
 
  • MSI COMPUTER Nightblade X2-001BUS, Intel Z170 Chipset, Barebone 
  • INTEL Core i7-6700 Quad-Core 3.4 - 4.0GHz TB, HD Graphics 530, LGA 1151, 8MB L3 Cache, DDR3L / DDR4, 14nm, 65W, Retail Processor 
  • EVGA GeForce GTX 970 SSC GAMING ACX 2.0+, 1190 - 1342MHz, 4GB GDDR5 256-Bit, PCI Express 3.0 Graphics Card 
  • KINGSTON 32GB Kit (2 x 16GB) HyperX Fury DDR4 2133MHz, PC4-17000, CL14 (14-14-14) 1.2V, Non-ECC, Black, DIMM Memory 
  • ZALMAN CNPS2X, Socket 1151/AM3+/FM2+, 27mm Height, Copper/Aluminum, Retail CPU Cooler 
  • Prolimatech PK1, 5g, 10.2 (W/m-C), Nano Aluminum, Thermal Compound 
  • SAMSUNG 120GB 850 EVO 2280, 540 / 500 MB/s, 3D V-NAND, SATA 6Gb/s, M.2 SSD 
  • WESTERN DIGITAL 1TB WD Blue WD10EZEX, 7200 RPM, SATA 6Gb/s, 64MB cache, 3.5-Inch OEM HDD 
  • GENIUS SP-U115, 2.0 (2x0,5W), Black, Retail Speaker System 
  • APC Essential SurgeArrest P6B, 6 Outlets, 6-ft cord, 120, Black, Surge Protector 
  • MICROSOFT Windows 10 Home 64-bit Edition, OEM 
I have no issue connecting to my bluetooth headset. The problem is, that once it's connected, the sound quality is really choppy when listening to web videos and listening on Skype produces nothing but extreme static when voices are supposed to be heard. I've uninstalled and reinstalled my bluetooth drivers and tried more than one headset. Not sure what else to try. 
 
Thanks, 
 
Moon

6 Replies Related Threads

    Jmundy
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    Re: Bluetooth Sound Quality Issue 2016/12/22 15:41:44 (permalink)
    Hello Moon,
     
     
    A few things to consider.
     
    1. Are you near a wireless router?
    2. Do you have other wireless devices within the vicinity?
     
    Bluetooth can interfere with other wireless signals in your area, which can attribute to the problems you are having.
     
    Here are some common articles which touch on the same issue you are having.
     
    http://smallbusiness.chron.com/remove-crackle-headset-speaker-mic-40332.html
    https://discussions.apple.com/thread/6766950?tstart=0
     
     
    moonphases
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    Re: Bluetooth Sound Quality Issue 2016/12/23 14:05:18 (permalink)
    Not near a wireless router. That does not seem to be the problem. I can sit in the same location and use bluetooth on my phone without a problem. 
    Jmundy
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    Re: Bluetooth Sound Quality Issue 2016/12/24 11:25:39 (permalink)
    Hello Moon,
     
     
    Choppy audio is usually affiliated with an interference of some sort. 
     
    Do you have another bluetooth headset you can test with, to see if the problem persists on that one? If not, try connecting your headset to another bluetooth-enabled device, to see if your headset reacts in the same fashion, ruling out any possible hardware issues with your system. 
     
     
    moonphases
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    Re: Bluetooth Sound Quality Issue 2016/12/29 20:11:45 (permalink)
    I have tried using more than one headset and the one I'm trying to use now works like a dream on my phone. Any other ideas?
    Jmundy
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    Re: Bluetooth Sound Quality Issue 2017/01/02 19:23:30 (permalink)
    Can I have the model number of the headphones you are currently using? I will check the Bluetooth version your headset is using, and weigh that against the bluetooth version your PC provides. 
     
    If they are different versions, this could be the cause of your problem, as the compression differences can create anomalies. 
    moonphases
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    Re: Bluetooth Sound Quality Issue 2017/01/03 23:25:48 (permalink)
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