Troubleshooting Connectivity Issues

Having troubles connecting to your network? No problem, this guide will help you troubleshoot basic Network problems and help you isolate the issue.

Troubleshooting hardware/software

Connection problems can occur due to faulty hardware, issues with the operating system and problems with the software/driver. It can also be related to the network components outside of the system, such as your cabling, wired or wireless router and/or modem. Best thing to do is contact your ISP first to make sure the network issue is not related to some of these other components. ISPs have the ability to quickly check for issues remotely and fix problems with modem and/or simple software issues.

First, make sure you swap out Ethernet cable to a different one since that’s a relatively easy fix. If the cable seems to make no difference, you can move onto the next step.

Second, make sure Windows doesn’t report any problems with the hardware. Go to the device manager by going to Start >> Right click on Computer >> Manage >> Device Manager >> Network Adapters

If everything is working correctly, there should be a blue icon with 2 computers indicating normal operation. IF you see an exclamation mark or your network adapter is not listed, you may need to re-install the necessary drivers from the manufacturer’s website.

Try disabling/enabling the network adapter in the settings menu. Start >> In search type View Network Connections >> Run View Network connections >> Right click on adapter – Disable >> Repeat – Enable

If after these steps you’re still having connectivity issues, only thing left to try is re-install the network driver from the manufacturer’s website. Typically if the network adapter is located on the motherboard, you will need to visit your motherboards manufacturer’s page to get the correct driver.

If you’re experiencing issues even after the driver re-installation, then the connection issue is happening further down the line, the cable, router, modem or other devices in the network.

Finally, if you’re able to browse your local network but have problem accessing internet, this is also an indicator of an issue with the router/modem line and you will need to contact your ISP for further assistance.


Disclaimer: AVADirect and its Staff are not responsible for any damage to software/hardware, loss of data or personal injury by following our How-To guides. These guides are provided only as an aid to help you troubleshoot system problems. If you do not feel comfortable performing these steps its always best to send in your system to a local repair shop or contact an appropriate technical support line for additional assistance.