Uninstalling a Video Card
If you have a failed video card, chances are it is still covered by the manufacturer's warranty. After performing all the troubleshooting that you can, or following some our of our troubleshooting guides in this section, you've determined that your card needs to be replaced. Removing the card physically from the system is fairly easy, and here's how to do it.
- Start the process by shutting the system down and unplugging it from the wall.
- If regular desktop tower, lay the system flat on it's RIGHT side, so the LEFT side is facing up. (Right and Left determined when looking at the case from the front) (For small form factor systems, sliding the top panel is all that's needed)
- Remove the screws that hold the panel to the back of the case. For most cases, this will be 2 thumb screws which you don't need tools for. If however you're unable to remove it by hand, philips screw driver can come in handy.
- Slide the panel outwards away from the front of the system.
Next, you have to touch the inside of the case, a bare metal surface. This will get rid of any static electricity in the body preventing damage to the components.
You should now have the components exposed and have clear sight of the video card. In most cases, a video card is secured by at least 1 screw to the back of the case. sometimes there are 2 or even 3. These have to be removed using a philips screw driver.
Some video cards have additional power cables running to them. If your card has these, you will need to remove them before moving on. Most cards have 1 or 2 power cables. These cables plug in and they're held in place by a small tab. You have to squeeze this tab as you pull out each plug.
Once the screws and power cables are out of the way, the card is ready to be lifted out of the system.
The next crucial step involves pushing on a security tab that most motherboards have. This tab varies in design. Most Asus boards have a tab that needs to be pushed down. Some boards such as Gigabyte have a tab that needs to be pried away from the card and then lift the card out. You can often refer to an empty PCI-E slot and see how the tab works if you don't have visual access to the tab holding the card in place.
With this tab out of the way, pull the card straight out of the motherboard.
Now that the card is off, it's important that before you send it in, it should be put in an Anti-Static bag. You should also re-install the screws in their allocated holes until you receive a replacement video card.
*Disclaimer: AVADirect and its Staff are not responsible for any damage to software/hardware, loss of data or personal injury by following our How-To guides. These guides are provided only as an aid to help you troubleshoot system problems. If you do not feel comfortable performing these steps its always best to send in your system to a local repair shop or contact an appropriate technical support line for additional assistance.