Who We Are

AVADirect Custom Computers is a privately owned custom computer manufacturer founded over a decade ago in Twinsburg, Ohio, (within close proximity to Cleveland) specializing in the design, engineering and production of personalized high performance computer systems. The systems span the spectrum from Windows or Linux manageable and highly-reliable servers, to high-end workstations and gaming systems, to business PC’s, notebooks and barebones systems and parts, focused on the commitment to meet the everyday demands of the marketplace, while creating a footprint within the industry.

AVADirect Custom Computers

Our Mission

AVADirect Custom Computers is committed to providing the finest intricately built custom notebooks, PC’s, servers, and workstations in the industry, with the latest technology, backed with an optimum level of service to ensure customer satisfaction.

Why AVADirect Custom Computers?

As a computer manufacturer, AVADirect recognizes the complexity of today’s ever changing technology and the need to provide cutting edge capability.  For AVADirect, technology is not something you purchase, but have the vision and ability to create.

AVADirect’s customized computers allow the consumer to construct the most ideal computer based upon needs and wants.  Whether you need an inexpensive custom computer for the apprentice user or want a powerful customized computer for the gaming or professional user, AVADirect provides it.  When you, the consumer, have elected to make the commitment to purchasing an AVADirect computer, the sky is the limit as you hand pick what specifications and configurations you desire, from motherboards and hard drives to video and sound cards and everything in between.  If the options are overwhelming, contact one of our sales representatives to walk you through your purchase, explaining the value of each different optional component in order to have a true understanding and appreciation of your new custom computer.  After the order is processed, it is hand manufactured by certified and highly experienced technicians with the utmost craftsmanship and attention to detail for assured customer satisfaction.

AVADirect Custom Computers vs Mass Produced Computers

At AVADirect we personalize each computer, which means each system is unique to itself.  So essentially, there are no two computers alike, unless requested by the customer.  As a result, your computer is tailored to your specification allowing for the highest level of performance, with the most competitive pricing, and utmost customer satisfaction.

When comparing AVADirect Custom Computers to mass produced computers within the industry there is a distinct advantage to custom computers.  Large manufactures provide minimal customization as they standardize their designs, produce it through an assembly line and provide the same computer over and over to the consumer.  As a result, customers are not informed about the multitude of components that are used to create their computer, extremely limiting the incorporation of customization options.  

For example, the majority of those purchasing computers have a limited or zero knowledge of what brand of motherboard is in there desktop computer.  However, the type of motherboard selected by the manufacturer will have a significant impact on the performance of ones computer and their ability for upgrades to the computer in the future.  Conclusion:  the ability to customize your computer is imperative.

As a custom computer manufacturer, we cater to the customer’s every needs and wants versus the major manufactures who mass market and mass produce their computers for a generic buying experience.  Providing dedicated assistance through the entire ordering process and creating a personal experience when making the commitment to purchase an AVADirect custom computer, differentiates AVADirect from the industry.

At AVADirect we take pride in the fact that our research, technical and manufacturing facility is located in the United States, supported by an experienced Customer Service group having years of industry background.

Dedication to Quality

AVADirect Dedication to Quality

It's All About Quality

To ensure quality control and customer satisfaction, AVADirect provides the following:

  • All manufacturer documentation and driver disks on all parts for each purchased computer;
  • Thorough inspection of all systems - burned and tested for a minimum of 24 hours prior to shipping;
  • Technical support during the entire term of original ownership;
  • An unconditional satisfaction commitment which provides a 30-day money back guarantee on complete systems.

ISO 9001:2008 Quality Management System Certification

AVADirect has been assessed and deemed to comply with the provisions of the I.S. EN ISO 9001:2008 standard in respect of the following scope of operations: The provision of custom computer systems, servers, computer workstations, gaming computers, personal computers, notebooks, electronics, computer repairs and data recovery.

To view Freedom USA, Inc. DBA AVADirect Custom Computers Certificate of Registration of Quality Management System to I.S. EN ISO 9001:2008, please click here.

The ISO 9001:2008 is a part of ISO 9000 family of standards that represents an international consensus on good quality management practices.

ISO 9001:2008 standard specifies requirements for a quality management system where an organization:

  • needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements
  • aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

With implementation of ISO 9001:2008 standard requirements all our key business practices such as record keeping, quality control, and internal review are certified by a 3rd party auditor. By following a formalized and tested business policies, AVADirect Custom Computers continues to improve upon its quality, service, and products.

ANSI/ESD 20:20 Standard Compliance

Our production facility is fully compliant with strict requirements of ANSI/ESD 20:20 standard. ANSI/ESD 20:20 is a program set forth by ESD Association to include a strict policy regarding usage of ESD (Electrostatic Discharge) sensitive components.  This program covers materials, policies, and workforce actions to control and eliminate ESD inside the workplace.

By following the strict policies of ANSI/ESD 20:20 standard, we can assure our customers that their components have been properly handled.  The compliance with the ANSI/ESD 20:20 standard ultimately lowers failures caused by ESD (Electrostatic Discharge) and leads to a more customer-friendly business.

We are also a member of ESD (Electrostatic Discharge) Association. Founded in 1982, the ESD Association is a professional voluntary association dedicated to advancing the theory and practice of electrostatic discharge (ESD) avoidance.

Clientele

AVADirect’s unique ability to create custom computers to the exact specifications of the consumer at competitive pricing, while meeting the harshest deadlines of corporate America, has proven to be a significant edge within the industry and has defined us with our clients. 

Our customers cover a broad spectrum, ranging from businesses and government agencies to educational institutions and general consumers.  Provided is a list of our notable accounts:

Our Featured Clients

  • Boeing

  • Lockheed Martin

  • Raytheon

  • NASA

  • U.S. Air Force

  • U.S. Dpt. of Homeland Security

  • U.S. Navy

  • U.S. National Guard

  • U.S. Army

  • FOX

  • CBS

  • L3 Communi- cations

Government Agencies

GSA Schedule

The General Services Administration (GSA) is an independent agency of the United States government, established to help manage and support the basic functioning of federal agencies. GSA also assists with procurement work for other government agencies.  As part of this effort, it maintains the large GSA Schedule, which other agencies can use to buy goods and services.  Procurement managers from government agencies can view these agreements and make purchases from the GSA Schedule knowing that all legal obligations have been taken care of by GSA.

By becoming a GSA Schedule contractor (Contract# GS-35F-0159V) we can provide GSA customers with the latest technology and quality supplies and services, conveniently, and at most favored customer prices.

The NASA SEWP

(Solutions for Enterprise-Wide Procurement)

The NASA SEWP (Solutions for Enterprise-Wide Procurement) GWAC (Government-Wide Acquisition Contract) provides the latest in Information Technology (IT) products for all Federal Agencies.  The statutory authority allowing usage of the SEWP contracts by the entire Federal Government is NASA's designation as an Executive Agent by OMB based on the Information Technology Management Reform Act (ITMRA) of 1996, now the Clinger Cohen Act.

Industry Partners

AVADirect Custom Computers is partnered with many of the largest suppliers in the industry. We are an Intel Premier Provider, an AMD Solution Provider Program gold member, NVIDIA PartnerForce Member, an US reseller of SuperMicro, Tyan, Flextronics, ASUS, and Microstar (MSI) server products.

Intel® Premier Provider (IPP)

AVADirect is an Intel Premier Provider (IPP).  Intel® Premier Providers are recognized by Intel as preferred providers of Intel technology-based solutions. Premier providers are validated by Intel through training, industry certifications and demonstrated customer implementations.

AMD Solution Provider Program (Gold Member)

AMD has recognized our strong commitment to AMD products by including our company as a gold member in its partnership program.  As a partner, AVADirect receives additional AMD training and technical support.  In addition to AMD's exclusive online resources, AMD also provides AVADirect with prioritized new product delivery so that our customers always get the benefit of the latest technology.

Microsoft Gold Certified Partner

AVADirect has become the Certified Microsoft OEM System Builder.  This programs helps our technical support, sales and development teams to better serve/support our customers, by having access to OEM beta software, Microsoft support and training.  The OEM program allows us to provide a value added service with Genuine Microsoft software and hardware.

NVIDIA PartnerForce Member

AVADirect is a proud member of the NVIDIA PartnerForce Program.  As a partner with NIVIDIA, AVADirect receives leverage to the world-class brands and technology platforms from NVIDIA, sales and technical support from our experienced team and hundreds of turnkey sales and marketing tools.  

ASUS Notebook Partner

ASUS recognizes AVADirect's commitment to excellence and the ASUS brand.  As a partner, AVADirect receives the latest products in conjunction to the most competitive pricing to provide the ultimate customer satisfaction to our clients.

MSI Premier Notebook Partner

As a partner with MSI, AVADirect is a preferred source of MSI-based notebook solutions, in terms of product selections and availability.  In conjunction, this allows MSI to provide superior levels of resources to AVADirect to best meet the needs of our consumers. 

Better Business Bureau

We are a Better Business Bureau Accredited Business

Better Business Bureau

At AVADirect we pride ourselves in our allegiance to business integrity, through establishing the highest level of commitment to both our product and our customers.  As a result of our dedication and devotion to our customers and products we are recognized and accredited by the Better Business Bureau.

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business.  The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

  1. Build Trust: Establish and maintain a positive track record in the marketplace.

  2. Advertise Honestly: Adhere to established standards of advertising and selling.

  3. Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.

  4. Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

  5. Honor Promises: Abide by all written agreements and verbal representations.

  6. Be Responsive:Address marketplace disputes quickly, professionally, and in
    good faith.

  7. Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

  8. Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity.

By AVADirect’s commitment to following these principles, we provide new and existing customers a sense of comfort when investing in the purchase of a personalized custom computer.