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Terms and Conditions of Sale

1. Definitions

  1. "We", "us" and/or "our" means Freedom USA, Inc., dba, AVADirect.com or any of its subsidiaries or affiliates (collectively "AVADirect").
  2. "You", "Your" and/or "Customer" means the individual(s) or entity/entities identified on the Order Confirmation.
  3. "Custom built product(s)" means all products that were assembled by AVADirect from third party components whether or not such components were modified by AVADirect.
  4. "Product(s)" include(s) "service(s)".

2. Payment Terms, Orders, Quotations

Advertised prices are in US Dollars and, unless otherwise noted, exclude shipping, handling, and any taxes, customs, or import/export fees that may be imposed by the governmental authority of the jurisdiction in which you reside and/or work. Until full payment is received, your order is not binding on us, and any price quotation from AVADirect is subject to change at any time without notice. We reserve the right to reject or cancel any order at our sole discretion. We reserve the right to prosecute fraud to the full extent of the law including but not limited to credit card fraud and check fraud. AVADirect is not responsible for pricing errors, typographical and other like errors and reserves the right to cancel any orders resulting from such errors.

Due to the unique nature of the above referenced custom built product(s), you specifically authorize us to charge the agreed price (including taxes, fees, shipping costs, or other terms that may apply to your specific purchase) for said product(s) on your Visa card, AMEX card, MasterCard, Discovery card, or other credit/debit card, immediately upon placing your order or, when required by AVADirect, upon receipt of the Credit Card Authorization Form signed by you. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND CHARGES (including, e.g., overdraft or other bank fees) AND FOR PROVIDING VALID PAYMENT INFORMATION.

3. Products

We continually upgrade and revise our products and service offerings. AVADirect may revise and discontinue products at any time without prior notice to its customers. Upon customer’s approval AVADirect may ship a substitute product that has the ordered product(s) functionality and performance, even though it may vary from other aspects of the ordered product. The quoted AVADirect SKU numbers for AVADirect-branded hardware product(s) conform in all material respects with the AVADirect product(s) specifications on the date such product(s) were shipped. Due to custom assembly some components may show minor wear and tear that does not affect the quality and performance of the assembled product.

4. Processing Times

Processing times start when payment is charged, approved, and completed, and do not include in-shipping transit period. We may encounter a defect or compatibility issues with hardware and/or software that the customer selected which may delay order processing. It is our responsibility to maintain direct communication with customer regarding any delays of which we are aware. We are not responsible for lack of communication from a customer which delays order processing. For a list of specific processing times refer to "Order Processing Info".

5. Shipping Charges, Title, Risk of Loss

Shipping and handling are additional charges unless otherwise expressly indicated at the time of sale. Shipping dates are best estimates. Title to the product(s) passes to you and risk of loss passes to you when the product(s) are delivered to the address you designate. Loss or damage that occurs during shipping from AVADirect to customer by a carrier selected by AVADirect is the responsibility of the carrier. It is our responsibility to insure the shipped product and file claims with the insurer and/or the carrier should damage or loss occur. If you receive a shipment containing damaged product(s), or if you receive a shipment containing less than all product(s) you ordered, you must notify AVADirect and make a claim within five (5) calendar days of such receipt. After we confirm the validity of such claim, we will (a) in the case of damage or loss of product(s) during transit, file a claim with the insurer and/or the carrier, and (b) in the case of incomplete shipment that is our responsibility, ship the remainder of ordered product(s) to you.

6. Taxes

You are solely responsible for reporting, paying, collecting, and remitting any sales tax, use tax, VAT, transaction tax, transfer tax, duty tax, or any other applicable fee or tax that may be assessed on your transaction. You agree to defend, indemnify, and hold AVADirect harmless from and against any and all liabilities, damages, claims, and costs that may result from your failure to properly report, pay, collect, or remit any applicable tax or fee.

You are also solely responsible for understanding and following all relevant state, federal, and international laws and regulations that may apply to your transaction. We strongly encourage AVADirect users to learn about the laws of their own country as well as the countries where they plan to do business, and to hire experts where necessary. You agree to defend, indemnify, and hold AVADirect harmless from and against any and all liabilities, damages, claims, and costs that may result from your failure to comply with any applicable laws or regulations.

7. Order Changes or Cancellation

You can request changes to your order—including the cancellation of specific item purchases—without incurring any additional fee until AVADirect purchases any hardware required for your order or sends you an email or other communication confirming that any item in your order has entered AVADirect’s production process, whichever is earliest. All changes to your order after that time are subject to a 10% fee and are also subject to Section 9 regarding custom physical modifications.

8. Return Policy

Before returning any product, you must contact us and obtain a Return Merchandise Authorization number (RMA number) for you to include with your return. You must return product(s) to us in the original packaging. You are responsible for properly packaging product(s) to be returned and for delivering the product(s) to the common carrier designated by AVADirect. You are responsible for risk of loss or damage, as well as shipping and handling fees, for a product(s) which you return.

Credits for returned product(s) will be issued in the original form of payment within a reasonable amount of time after receipt and inspection of returned product(s). Original shipping, handling, delivery and associated fees are not refundable.

Notwithstanding the other provisions in this Agreement, no product shall be eligible for return or refund if AVADirect determines, in its commercially reasonable judgment, that the product was rendered inoperable or physically damaged as a result of negligent, reckless, or intentionally wrongful acts or omissions after delivery to or pick-up by Customer.

Signature Series

Avant, Ascendant, Affinity, Avalanche-series units (the “Signature Series”) may be returned only if the product being returned (i) was delivered within the last 45 days, and (ii) is inoperable or physically damaged. All such returned products are subject to a 15% restocking fee.

Parts, Accessories, and Components

Individual parts, accessories, and components may be returned only if the product being returned (i) was delivered within the last 15 days, and (ii) is inoperable or physically damaged. All such returned products are subject to a 10% restocking fee.

True Custom

“True Custom” products, including all PCs not included in the Signature Series above, may be returned only if the product being returned (i) was delivered within the last 30 calendar days, and (ii) is inoperable or physically damaged. All such returned products are subject to a restocking fee of 20%.

Information about return procedure can be found at "Warranties and Returns".

9. Custom Physical Modifications

Notwithstanding Sections 7 and 8, products (including but not limited to computers, cases, components, accessories, and parts) that have been subject to custom physical modifications at your request cannot be cancelled, changed, or returned under any circumstances. Examples of custom physical modifications include, but are not limited to, paint, etching, custom hardline liquid cooling solutions, and other Customer-requested physical modifications.

10. Disclaimer of Warranties

AVADIRECT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, FOR SERVICES, SOFTWARE, HARDWARE OR PRODUCTS, AND ALL SUCH SERVICES, SOFTWARE, HARDWARE, OR PRODUCTS ARE SOLD “AS IS,” EXCEPT AS EXPRESSLY SET FORTH IN AVADIRECT’S APPLICABLE “WARRANTIES AND RETURNS” POLICY IN EFFECT ON THE DATE OF THE ORDER CONFIRMATION.

AVADirect's warranty can be found at "Warranties and Returns".

11. Arbitration

With the exception of claims and/or disputes relating to returns of product(s) for credit, you and AVADirect agree that any claim, dispute, or controversy, between you and us, of every nature and description, whether in contract, tort or otherwise, whether pre-existing, present or future, including statutory, common law, intentional tort and equitable claims (“Dispute”), involving AVADirect, its employees, agents, successors, assigns, subsidiaries and affiliates, arising from, in connection with, or relating to this Agreement, its interpretation, or the alleged breach, termination, or questions as to the validity thereof, SHALL BE RESOLVED, EXCLUSIVELY AND FINALLY, BY BINDING ARBITRATION CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION under its rules then in effect. The arbitration will be limited solely to the claim, dispute or controversy between you and AVADirect. The arbitration will be conducted before one (1) independent and impartial arbitrator selected by the American Arbitration Association, or by agreement between you and AVADirect should the American Arbitration Association decline to select an arbitrator. The arbitrator will render his/her award in writing and will include the findings of fact and conclusions of law upon which the award is based. Any award of the arbitrator shall be final and binding on the parties, and may be entered as a judgment in any court or competent jurisdiction.

WITH THE EXCEPTION OF CLAIMS AND/OR DISPUTES RELATING TO RETURNS OF PRODUCT(S) FOR CREDIT, YOU UNDERSTAND THAT, IN THE ABSENCE OF THIS PROVISION, YOU WOULD HAVE HAD THE RIGHT TO LITIGATE DISPUTES THROUGH A COURT, INCLUDING THE RIGHT TO LITIGATE CLAIMS ON A CLASS-WIDE OR CLASS-ACTION BASIS, AND THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED, OR GIVEN UP, THOSE RIGHTS AND HAVE AGREED TO RESOLVE ALL DISPUTES THROUGH BINDING ARBITRATION IN ACCORDANCE WITH THIS SECTION.

All arbitrations, under this Section, shall take place in the County of Summit, State of Ohio, or in your state, should we so agree. Customer waives any objection to venue, and consents to personal jurisdiction. Should you fail or refuse to reasonably cooperate in the arbitration process, you specifically agree and authorize us to proceed with arbitration in your absence.

You and AVADirect agree that any claims and/or disputes involving returns of product(s) for credit shall be determined in a court of competent jurisdiction in the County of Summit, State of Ohio, or in your state, should we so agree. Customer waives any objection to venue, and consents to personal jurisdiction. Should you fail or refuse to reasonably cooperate in such proceeding, you agree and authorize us to proceed in such court in your absence.

12. Limitation of Liability

AVADIRECT DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SPECIFIED IN THIS AGREEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST WAGES, LOST REVENUES, LOST PROFITS, LOST BUSINESS, LOST DATA, LOST SOFTWARE OR HARDWARE, OR FOR DAMAGES FROM THIRD PARTY CLAIMS OR DAMAGES FOR PRODUCT(S) BEING UNAVAILABLE FOR USE, EVEN IF AVADIRECT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AVADIRECT’S LIABILITY WILL, UNDER NO CIRCUMSTANCES, BE MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT(S) THAT IS/ARE THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH AVADIRECT IS RESPONSIBLE. AVADIRECT DOES NOT ACCEPT LIABILITY FOR ANY CLAIM BY A THIRD PARTY. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN SUCH CIRCUMSTANCES THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

13. Applicable Law; Not for Resale or Export

You agree to comply with all applicable laws and regulations of the various states and the United States. You agree and represent that you are buying for your own personal or business use only and not for export. AVADirect has separate terms and conditions governing resale of product(s) by you or other third parties.