Personally identifiable information
We collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, purchase goods or services, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and other information. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information; however, refusing to provide personally identifiable information may prevent a User from engaging in certain Site-related activities.
We automatically collect other information about Users whenever they interact with our Site. This automatically collected information may include the browser name, the type of computer, the IP address, the domains from which Users are referred to the Site, and technical information about a User's means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
We collect and use our Users' information for the following purposes:
- To run and operate our Site and other services
We use your information and share it with select third parties in order to display content on the Site correctly and to otherwise make the Site function properly. We also use your information and share it with select third parties in order to maintain and develop the Site and in connection with other services we provide.
- To improve customer service
Information you provide helps us respond to customer service requests and support needs more efficiently.
- To research our services
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and to evaluate the effectiveness of the Site and our marketing and business efforts.
- To improve our Site
We use User information and feedback and share it with select third parties to improve our products and services.
- To send Users information they agreed to receive about topics we think will be of interest to them.
We use User information and share it with select third parties on an ongoing basis to share details, news, and marketing information about our services and the services of select third parties.
- To send periodic emails
We may use your email address to send you information and updates or to respond to your inquiries, questions, and/or other requests.
We may also disclose any collected information, including personally identifiable information, if: (1) the disclosure is necessary or useful to our provision of services; (2) we believe in good faith that disclosure is necessary to protect our rights, interests, or property; (3) we are acting in good faith to protect your safety or the safety of others, to investigate fraud, or to respond to a government request; (4) we believe in good faith the disclosure is required by law, such as to comply with a subpoena, search warrant, court order, or similar legal or administrative process; and (5) a third party purchases or otherwise acquires us or the Site, in which case your information will likely be among the assets transferred.
How we protect your information
We have adopted appropriate data collection, storage and processing practices and security measures to help protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in connection with our Site.
AVADirect recognizes your right for privacy and full confidentiality while shopping online. All sensitive data such as billing and shipping information are securely encrypted using Secure Socket Layers (SSL) encryption protocol. AVADirect is committed to providing an up-to-date secure environment for online consumers. Therefore, the AVADirect.com web site is registered with independent site identification authorities. Trustwave Global Certificate Authority (CA) confirms both parties’ identities before any transmission is sent and the Trustwave SSL Certificate helps give all parties the confidence that information is being sent securely and to the right place.
For your online shopping, AVADirect is committed to data security and protects the privacy of your credit card information, name, address, e-mail and any other information you provide via stringent controls.
- We strongly encourage all shipments are processed only to the verified billing address as a measure to minimize risk of fraud credit card usage.
- For Customer purchases made with a credit card, AVADirect will only ship product to the verified billing address or an authorized shipping address that is registered with the Customer's credit card. (With proper customer authorization, alternative shipping addresses, other than the billing address, can be registered with credit card companies. Contact your credit card company for further information.)
- If you are more comfortable contacting our sales representatives direct, versus an online purchase, please call AVADirect at 1-866-766-4629 and we will gladly assist and process your order.
Should you have any questions regarding our procedures, please contact us at 1-216-503-6374.
Sharing your personal information
In addition to the uses and disclosures described above, we may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
If User decides to opt-in to our mailing list, they will receive emails that may include AVADirect news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via the contact information listed below.
Third party websites
The Site is not designed to solicit or collect data from individuals under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information within a reasonable time. If you believe that we have any information from or about anyone under the age of 13, please contact us at the contact points specified below.
Controlling and Updating Your Personally Identifiable Information
If you believe that the Site contains information about you that needs to be updated or corrected, you can update that information by contacting us at the contact information below.
Your California Privacy Rights
Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2013 will receive information regarding 2012 sharing activities).
To obtain this information in connection with information collected through the Site, please click here to send a message with "Request for California Privacy Information" in the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.
California Do Not Track Disclosures
This document was last updated on September 9, 2016.