AVADirect
Custom Computers Reviews
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Google Reviews from AVADirect Customers
Building a PC is a huge investment, and we’d like to make you as comfortable as possible
with your custom computer purchase. With over 20 years in the industry as a custom PC
builder, AVADirect has worked with many customers to build tons of unique tower
desktops, gaming PCs, workstation computers, and servers.
Check out some google reviews from AVADirect customers below.
I had been saving up for years to invest in a solid gaming tower pc. I knew
I wanted it custom built but wasn’t sure what company to go with or which
parts would be the best. Everyone I talked to had strong opinions about
various companies and it seemed like no one could agree which was best.
I stumbled onto the Ava direct website while doing some google research and
because of how easy the custom build interface was I decided to go with
them. I was a little worried because there were some bad reviews but they
were all dated more than a few years ago so I decided to take the chance and
I was not disappointed!
It was so easy to pick the parts I wanted and compare prices and specs. I
also loved the amount of customer service. Shortly after placing the order
they reached out to me to thank me for choosing them and also to touch base
with me on how long they estimated it would take to get all the parts in and
assembled. They also politely asked me for any feedback I had regarding
navigating and using the website and pc builder tool. A small gesture that I
appreciated and found very thoughtful is when I replied with my feedback
they actually acknowledged it instead of leaving me on read so to speak.
I was really impressed with the packaging. The amount of safety and
protection that went into keeping my pc safe. The outer most box was fairly
damaged but the inner box was untouched. (there was a big shipping box and
inside was a second box with the actual of). They even included all of the
different manuals and manufacture warranty info type papers that came with
the individual parts as well all the extra cables and such which I really
liked.
My pc was very easy to get set up and even easier to get everything up and
going in terms of downloading the various programs I wanted.
10/10
Very knowledgeable and helpful. Faster than expected turnaround time. Quality build, will highly recommend to anyone.
Ordering from AVADirect was an amazing experience. Not only are they the most flexible and customizable PC Builder I've found, but they are willing to work with you to add any parts that you might not find on their website if you desire it. The build quality is the best I've ever had from years of ordering PCs across different builders. Normally when I order PCs they come with incorrect RGB headers, USBs might not be set up properly, etc. None of this from AVADirect, they communicated with me constantly, provided updates on the order and offered suggestions and alternatives I could swap to adjust shipping time. The PC arrived perfectly and is constructed at the highest quality I've ever received. I've recommended AVA to my friends and will be using them for every upgrade going forward.
Excellent service from the team at AVA.
I initially submitted an order and received a quick response with questions
(!) that helped fine tune my selections. That follow up was key as I had
assumed the selections I had made would do the job.
The refined choices made the end result that much better and efficient for
my requirements. Kudos to Joe and the group!
Fantastic experience start to finish! Website is very well done. Selection is outstanding. Communication throughout the process is top notch. Preparation for shipping was above excellent and fast! Solid company doing EVERYTHING right! Highly recommend!
Their sales staff responded to my questions quickly. AVADirect has a very good selection of PC components for custom builds.
Very easy to find the product I needed. Ordering was quick and easy. They kept me informed during the shipping. I was really pleased with the service.
I ordered a workstation from them and I couldn't be happier. The prices were great and the built even better!! The delivery service took a long time, but it is not on them. I would definitely recommended for anyone looking to buy a custom build PC.
Good and responsive service.
This is my third computer from AVA Direct. Great company and great custom builds.
Been shopping for a pre built PC that I can pic and choose hardware, AVA have been easy to work with AVA and quick to answer question and in this age of automated systems, someone actually answers the phone. So far I`m happy with my interaction with AVA while system is been built. I will update once system arrives and final thoughts.
AVADirect ResellerRatings Customer Reviews
For more than 20 years, ResellerRatings.com has provided consumers a sense of security when purchasing products online through strictly regulated consumer reviews and ratings. Featuring over 10 million reviews, ResellerRatings provides reviews that are broken down to provide easily digestible details regarding shipping, service, pricing and more. AVADirect takes great pride in our ‘Elite’ scoring through ResellerRaings.com. Our strong commitment to personalizing your computer purchasing experience and providing top-tier customer support has distinguished AVADirect in the Custom PC Builder industry.
AVADirect's sales representative worked with me to get a pc that fit my needs and budget. They were Polite and helpful and assisted with a revised quote that fit my budget better than my initial configuration. The build time was speedy and it shipped when expected.
Excellent PC
Configuring the PC online was easy, with true customization for every component. Updates on the build, then testing, and then shipping schedules were always available. The PC was extremely well protected with expanding foam inside the case, along with layers of bubble-wrap outside the case with no chance of any damage in shipping. The PC was received in perfect condition and was shipped with all requested components and software. The whole experience from ordering to shipping was stress-free. I would highly recommend AVA Direct to anyone in the market for a new, fully-customizable PC. I have had no issues whatsoever with my new PC since receiving it, and have no complaints whatsoever. It is truly a PC built with the highest customization and quality possible. I would also highly recommend Acronis backup software, also offered as a purchase addition on the AVA website. I have used Acronis for years and it has saved me numerous times with my PC’s. So the first thing I did with my new PC once unboxed was a whole-system (all-drives) backup with Acronis, followed by additional (appended) backups any time I make any changes to the PC - be it new software, new hardware, or any configuration changes. I truly believe 99% of PC issues people have are software or configuration changes made by the user. In summary, a 10 out of 10 overall experience with AVA Direct!
Hi quality PC builder with great prices.
I have purchased 2 PCs from these folks and both were excellent build quality- they obviously care about what the build. They have huge selection of components to meet any need and their prices beat other reputable builders. My wife is using the first one which is 6 yrs old and still runs great. I just game and like the newer games that need hi end system. I will will buy all my future machines from them
Seamless Experience
Impressive computer! I could track its progress online, from parts purchase to assembly and shipping. The techs were proactive, reaching out when necessary – like when they replaced an out-of-stock power supply for me. The packaging was impeccable with secure foam inserts to prevent any shuffling of electronic parts. I am highly satisfied with the service and would recommend them to anyone looking to buy a custom-built PC.
Great build and OUTSTANDING help after the sale
First off, they had the best price for what I wanted along with a great selection of products. I had issues because I reinstalled 2 graphics cards after I received my box. But support was right there to hold my hand and got me back up in minutes. I would definitely buy from them again and DO recommend them to anyone looking for a PC. Thanks, AVADirect.
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Great place to buy a custom gaming PC
Everything was quick and easy. From building my PC on the AvaDirect website, to getting updates and communicating woth the associate handling my build through email. I'm very pleased with my purchase and definitely reccomend using AvaDirect for your build.
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Perfectly Satisfied
PC arrived and in perfect working order right out of the box. Have had zero issues. 13th gen i7 with 4090 and works like a charm for all my gaming purposes. AvaDirect kept in constant contact with me to give me updates and options available to reduce my delay in build and delivery eta since certain 4090 makers ie MSI, PNY etc. would be available sooner than others (Pre-ordered the build with the 4090 so I knew I would have to wait patiently going into this build and purchase). Pricing-wise, extremely competitive compared to competitors (I spent over a month researching and comparing same spec-for-spec on every custom pc building site available). I definitely feel I got the best quality service/product without having to trade-off on price.
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Customer service was excellent all they way through.
I'm not at all tech savvy, but the people walked me through the process so that I was confident in the process and with the product when we were finished. They were wonderfully kind and helpful, specifically Aspram Shahinyan. I will buy buying another computer from them and, although I'm certain the company is full of wonderful and competent people, I'll be asking for Aspram Shahinyan to assist me again if I can.
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Awesome Quiet Machine
Wife complained about my old noisy pc. Contacted Joe at AVA and he helped guide me through the process of building a great and almost silent machine with all of the bell and whistles you could want. I have been using it for months and could not be happier with the machine or the awesome service I got from them. I would recommend them without blinking an eye. JJ
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AVADirect Customer Satisfaction Survey
We’re always looking for customer feedback! Once you receive your AVADirect Custom Computer, we’ll send out an email with our customer satisfaction survey. These surveys are a little extensive, but they provide us with the valuable information we need on where to improve our services. AVADirect takes each study to heart and strives to implement customer feedback into our order process. Below are reviews from customers who opted to fill out our survey.
This is the second high end computer I've bought from you all. The approach and care you all pour into your products is to where I tell family and friends that if they want to the best bang for the buck, here's where they go. I can't give a rating on the Technical Support because I'm my own IT Support. I'm a Senior IT Specialist.
Very quiet, reliable workstations under heavy use for several years with no problems, just ordered another.
Amazing prices, and I'm totally blown away by how fast I got my product.
My customer experience at AVA Direct has been excellent:
- The website is simple and easy to use
- Customization options are clearly detailed, easy to include and clearly priced
- Online ordering was issue free
- Order processing was fast, and Customer Service was Excellent
- Customization & Delivery time was on par with industry standards (1-2 week)
- My Laptop Arrived well packaged via Tracked & Secured Shipping (Signature required.)
- Build quality seems fantastic.
Custom items blend seamlessly with my base MSI Chassis. I'd also like to mention that this is the first computer company I've ever received a telephone call from thanking me for and following up on my order [and it wasn't a big order - 1 MSI laptop]. That simple gesture meant a lot to me and gained AVA direct a repeat customer- I will both buy from you all again and recommend your services to others. Well played AVA Direct.
This is the third system I have purchased from AVA, and in each case, the experience has been awesome! I especially like being able to go on the website and see exactly where my order is in the build process. My new pc arrived a day early, and was up and running minutes after delivery. Performance so far has exceeded my expectations. I wish that every company had the same level of professionalism, quality and commitment as AVS. My only suggestion is that when ordering multiple drives, it would be nice to be able specify which one is bootable.
What separates this company from the others is the testing they run it through along with the quick response from the support team! I only called them to see how fast they'd answer the phone along with the quality of the customer service. I recommended this site to my sister who will be buying her son his first gaming PC next month.
Probably one of the best pc builders I’ve dealt with and better prices than micro center and other competitors.
Absolutely thrilled with my build. Compact, quiet and powerful. I don't think I could even get my hands in the case and you guys wired and set it up perfectly. I don't think I selected any in-stock components but I still got it in perfect condition in about two weeks. Part selection was awesome, website was intuitive, build was clean and the packaging was more than adequate. Couldn't be happier and I'll be back again!
Thank you AVA for my third build, see you later for the next one.
Thank you, you kept me updated. My husband is very pleased.
Thank you so far so good everything runs great
Ive had 3 or 4 computers from AVA. Best computers Ive ever owned and the only place Ill buy a computer from !!!! Thanks to all AVA techs and especially thanks to Kyle !!!!
Had some issues with the website on the Brave browser but otherwise a really good buying experience.
Kyle did a great job with recommendations and keeping me informed of changes for out of stock parts. It's a great PC. Well built. Not's what matters to me above all. Very pleased.
Ability to refine searches to specific system types without categorizing them to a specific use. This is my second system and both have been great! Thank you!
Great Service and Product!
Kudos to Kyle at the Sales for helping me build my system. He pointed out the deficiencies in my selection of some parts and made solid recommendations for the alternatives.
Very satisfied with all aspects of your company. Thank You.
I prefer to get the purchased brand mb box and not the Ava one. Other than that, I’m a very satisfied customer. Will return for my next pc and recommend Ava to friends.
Quality and great customer service.