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President's Message
Alex Sonis, President & CEO

"As president, I want to personally say "THANK YOU" to all of our loyal customers, invite those who are interested in a custom computer to experience the difference of AVADirect and look forward to supporting and providing your equipment and technology solutions for decades."

Alex Sonis, President & CEO


AVADirect Customer Service

If you need to get information about our products or services, or have inquiries regarding your order status or technical support, feel free to contact us through any of available contact methods that we provide for your convenience. Either call us for phone assistance or use the Live Help and online contact forms on our website. For existing customers we also provide convenient message board attached to every order in Customer Account that instantly transfers your messages to the attention of appropriate personnel.

Terms and Conditions

In case you are not aware of our policies and warranty terms we highly recommend to read through the links provided below.

Terms of Sale
Order Processing Info
Privacy and Security
Fraud Protection
Terms of Use

Contact Us

For all types of inquiries use the following contact links.

Contact Information
Contact Online
Contact by Mail

Technical Support

At AVADirect we pride ourselves with the craftsmanship and attention to detail of every computer built; and the professionalism and customer service commitment of our staff that does not stop after the sale. Following are the links for technical support and RMA inquiries.

Contact Technical Support
Request RMA# Online


At AVADirect we pride ourselves in establishing the highest level of commitment to both our product and our customers, we consistently look for ways to improve the AVADirect Experience by paying serious attention to what people think about our products and services. As a result we proactively participate in independent review and accreditation programs.

Awards and Reviews
Better Business Bureau (BBB)
ISO 9001:2008 Quality Management System Certification

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