Contact Technical Support

Our technical support team is dedicated to providing the highest level of service to our clients throughout the duration of ownership of their custom computers systems. Use the following information to contact our technical support team.

AVADirect support hours are 10:00am - 6:00pm ET Mon-Fri

Telephone Support: 1-216-503-6374

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Support e-Mail: support@avadirect.com

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Technical Support Contact Form: Please fill out the form to the right with a brief description of your technical problem and we will reply in a timely manner.

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Online RMA Request Form: To return merchandise for credit or replacement, or to initiate repair process of your computer system that is still under warranty, please obtain a Return Merchant Authorization (RMA) number using Online RMA Request Form.

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Message Board: You also have an option to use a message board located on the order page of the Customer Account. Messages submited from the message board are instantly transferred to the attention of appropriate personnel. Login to your Customer Account to use this capability.

Note: Our online support options are extremely beneficial in resolving noncritical issues for example: recurring error messages, regression of performance, problems with upgrades and peripherals, etc.