AVADirect Careers

AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking a Computer Assembly Technician for our Twinsburg, Ohio location.This candidate will be responsible for assembling the custom built systems for customer and internal use.

Key Responsibilities:

• Assembling laptops, desktops, workstations, servers, and gaming computer systems.
• Follows quality control procedures; looks for mistakes in the assembly process and faulty components; reports problems.
• Assemble, solder, wire and repair electronic components, sub-assemblies and finished goods.
• Perform assembly activities prior to and upon completion, such as cleaning and organizing.
• Perform other duties as assigned.

Qualifications:

• Work from blueprints, layout drawings, and verbal instruction.
• Follow prescribed procedures, rules, and regulations.
• Strong detail oriented focus.
• Ability to work in a team and independently.
• Expert knowledge of PC Hardware and components.
• Ability to work under time constraints.
• A+ or other computer science related certificates preferred.
• 1 or more years of experience in assembling computer systems preferred.

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AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Customer Service Representative for our Twinsburg, Ohio location. This candidate will be responsible for performing routine clerical and administrative functions such as organizing and maintaining paper and electronic files and providing information to our customers.

Key Responsibilities:

• Create a positive AVADirect Customer Experience.
• Present price, credit and terms in accordance with standard procedures and customers profitability profiles.
• Accurately process customer transactions such as orders or returns
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Make copies of correspondence and other printed material.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Provide services to customers, such as order placement and account information.
• Ensure ongoing customer satisfaction and resolve any complaints.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Other duties as assigned.

Qualifications: 

• Proactive and self-disciplined.
• 1 to 2 years of customer service experience preferred.
• Knowledge of Microsoft Office and telephone protocol
• Strong professional verbal and written communication skills and the ability to type 60 wpm.
• Possesses excellent organizational skills, and discretion with confidential information.

Apply Now

AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking a full time Parts Coordinator for our Twinsburg, Ohio location. This candidate will be responsible for performing all inventory management functions in the Return Merchandise Department for all incorrect, damaged, and incompatible products.

Key Responsibilities:

• Correspond with vendors through email and phone on a regular basis.
• Provide constant feedback to Purchasing and RMA on obstacles and changes within our internal system or working with vendors and manufactures.
• Utilizing multiple shipping methods for domestic, freight and international shipping quotes.
• Act as a liaison between service technicians and vendors regarding warranty replacement parts.
• Return incorrect or defective parts and reorder correct replacement parts.
• Maintains an effective working relationship with management, technicians, customers and vendors.
• Issue and manage all shipping claims for domestic, freight, and international shipments.
• Delivery management, including maintaining daily ETA report, and interaction with manufacturers and other departments in case of late delivery.
• Coordinates the resolution of parts problems.
• Ensure credits are issued for damage, missing, or wrong parts shipped by vendors.
• Other duties as assigned.

Qualifications: 

• Computer skills including word, excel, internet, and e-mail programs.
• Able to work independently and accurately with minimal supervision.
• Organizational skills with the ability to effectively manage multiple projects.
• Problem-solving and decision-making skills.
• Ability to lift 50 - 70 pounds.
• Knowledge and understanding of PC hardware components, Microsoft applications, QuickBooks, and additional PC software.
• Ensure credits are issued for damage, missing, or wrong parts shipped by vendors.
• Prior experience in Parts Allocation & Purchasing preferred.
• Other duties as assigned.

Apply Now

AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Public Relations Associate for our Twinsburg, Ohio location. This candidate will be responsible for implementing all organizational communications activities (internal and external) aimed at marketing, promoting and selling products / services to consistently deliver an effective message to maintain and expand awareness and market share.

Key Responsibilities:

• Understands thoroughly the 4 P’s - Product, Placement, Price and Promotion - and how they relate to all our internal / external communications.
• Can clearly articulate our organizational mission and vision statements.
• Ensure that all internal / external communications support marketing plans.
• Capable of creating and writing monthly newsletters
• Writing and copy-editing of press releases. 
• Effectively ‘sells’ press releases to media, communicates benefits to media outlet of accepting press releases.
• Understands and uses media forms and format requirements.
• Uses demographic and psychographic data to target communication pieces, knows who our consumers are.
• Makes media and medium selections and understands how those selections will affect our target audience.
• Manages all social media forums
• Knows the concerns of internal / external consumers and actively addresses those concerns with effective communication.
• Builds relationships with community based organizations.  
• Targets participation with community based organizations that result in increased positive visibility for and understanding of our organization. 
• Ability to plan, organize and effectively presents ideas and concepts to groups. Ability to assimilate information from a variety of sources, analyze information, and recommends courses of action to be taken. Ability to establish and maintain effective working and public relations.  Ability to communicate effectively, orally and in writing.
• Understanding of the computer industry and our business and public relations and business jargon.

Qualifications: 

• Bachelor’s degree in Marketing, Advertising, or Communications preferred.
• Minimum 2 - 3 years’ experience writing newsletters, developing press releases and/or promotional materials, managing social media accounts, and planning and organizing Community Based Organization activities / special events.

Apply Now

AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Shipping and Receiving Clerk for our Twinsburg, Ohio location. This candidate will be responsible for the expedient and accurate handling of merchandise into and out of the warehouse facility, along with assisting the Shipping and Receiving Manager in daily tasks, training procedures, quality assurance, and shipment control.

Key Responsibilities:

• Posts weight and shipping charges.
• Prepares bills of lading.
• Photographing all systems prior to shipment.
• Unload and process incoming stock.
• Process outbound shipments of inventory via UPS, USPS, FedEx, commercial carrier and will calls.
• Move, store and transfer materials, supplies and merchandise in and about a warehouse, loading dock and storage area.
• Performs manual, computer or RF functions to enter data in systems.
• Maintain stock in an organized fashion on shelves or in proper locations.
• Maintain warehouse in a clean and safe condition.
• Climb ladders to maintain upper level areas.
• Other duties as assigned.

Qualifications: 

• Ability to become certified in the operation of warehouse equipment.
• Current certifications preferred.
• Ability to lift, push or pull boxes/merchandise weighing between 50 pounds and 80 pounds.
• Ability to read, write and perform basic math and computer operations.
• Ability to follow instructions and take directions.
• Ability to perform tasks consistently and accurately.
• Physical activity to include standing and walking up to 8 – 9 hours with scheduled breaks.
• Attention to detail.
• Prior experience shipping & receiving helpful.

Apply Now

AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Shipping and Stockroom Supervisor for our Twinsburg, Ohio location. The candidate will work to grow existing customers, create new customers and meet or exceed monthly sales expectations at the appropriate gross margin while increasing customer satisfaction.

Responsibilities:

• Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments.
• Directs movement of shipments from shipping and receiving platform to storage and work areas.
• Compiles records of unfilled orders.
• Posts weights, shipping charges and prepares bills of lading.
• Communicates with all areas regarding scheduled shipments.
• Make sure receipts and returns are processed in a timely manner and distributed as intended.
• Develop and cross train subordinates on policies & procedures, creating cohesive and efficient inventory team.
• Prepare and coordinate all incoming parts for shipment, inventory, and pending assemblies.
• Communicates delays to appropriate departments
• Submits weekly shipping rate reports, cycle count reports, and other reports as assigned by management.
• Randomly inspects outbound shipments to verify safe, accurate dispatch using appropriate packaging materials to protect the product.
• Takes photos of all systems prior to shipment.
• Schedule, supervise and ensure that resources are available to perform scheduled stockroom activities.
• Communicates delays to appropriate departments.
• Ensure complete and timely quarterly cycle counting.
• Communicate with Production Department regarding daily expectation of incoming parts for assembly.
• Schedule, supervise and ensure that resources are available to perform scheduled stockroom activities.
• Tracking order changes, adjustments, and holds for all open orders.

Qualifications:

• Proactive and self-disciplined.
• Strong professional verbal and written communication skills and the ability to type 50+ wpm.
• Ability to be courteous and attentive to the customer’s needs while maintaining proper phone and email etiquette.
• Knowledge and an understanding of PC hardware components and software.
• Ability to identify, troubleshoot, and problem solve in situations where information may be missing, misinterpreted, or appear to be unrelated.
• Expert computer skills, knowledge of Microsoft Office, and multi-line telephone systems.
• Possesses excellent organizational skills, and discretion with confidential information.
• Follow procedures, rules, and regulations.

Apply Now

AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking Software Loading Technicians for our Twinsburg, Ohio location.This position is responsible for loading all appropriate, purchased, and required software onto each custom built system while maintaining necessary core system test scores to ensure quality before shipment.

Key Responsibilities:

• Monitor the system for equipment failure or errors in performance.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Record information such as computer operating time, problems that occurred, and actions taken.
• Assemble, solder, wire and repair electronic components, sub-assemblies and finished goods.
• Overclocking CPUs and GPUs.
• Perform other duties as assigned.
• Runs appropriate testing software to determine computer hardware compatibility and stability.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Assembling laptops, desktops, workstations, servers, and gaming computer systems.
• Follows quality control procedures; looks for mistakes in the assembly process and faulty components; reports problems.
• Perform assembly activities prior to and upon completion, such as cleaning and organizing.

Qualifications:

• Work from blueprints, layout drawings, and verbal instruction.
• Ability to execute manual test programs.
• Ability to troubleshoot and identify root cause of software test failures.
• Accurately report and share test results.
• Follow prescribed procedures, rules, and regulations.
• Strong detail oriented focus.
• Ability to work in a team and independently.
• Expert knowledge of PC Hardware and components.
• Ability to work under time constraints.
• A+ or other computer science related certificates preferred.
• 1 or more years of experience in assembling computer systems preferred.

Apply Now

AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws.

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