Frequently Asked Questions
Common questions you may have about ordering a custom PC from AVADirect Custom Computers
Tower and rackmount solutions which include three or more graphics cards (“Mining Configurations”) cannot be returned for refund. All computer systems containing Hardline Liquid Cooling (use of rigid tubing) cannot be returned for refund. Software licenses are not-refundable. Shipping & Handling is not refundable.
All returned merchandise must be accompanied by its original packaging, accessories, and manuals, otherwise, your return may be subject to additional fees.
CLICK HERE to find out if we’re currently offering any pre-assembled systems and make sure to look for the "Ready to Ship" badge!
The rest of our computers are specially built for each customer. These take time to obtain their specific selected components, build the system, and put it through rigorous testing. This normally takes 10-14 business days, depending on product availability.
To avoid a negative shopping experience, we at AVADirect highly recommend verifying product availability information before placing your order. The availability information is present on the product pages in form of the following inventory statuses:
IN STOCK – This item is readily available. We expect to prepare it for shipment within a few hours to a few days (depending on the shipping option you choose).
LOW STOCK – This item is in stock but may sell out quickly. If it sells out before your order gets processed, you will not be charged, and we will reach out to suggest alternative solutions.
CONTACT US – This is a special-order product. It requires additional information or approval before being purchased, so we ask that you SEND US A MESSAGE or CHAT NOW for assistance.
USUALLY SHIPS WITHIN 3-5 DAYS – The item will be ordered from a nearby distributor. We expect that it will be prepared for shipment within that number of days of your order.
USUALLY SHIPS WITHIN 1-3 WEEKS – The item will be ordered from a nearby distributor. We expect that it will be prepared for shipment within that number of weeks of your order.
TEMPORARILY OUT OF STOCK – This item is currently not in stock, but it is available for ordering. We'll email you the expected delivery date as soon as that information is available from our suppliers.
CURRENTLY UNAVAILABLE – This item isn't currently available for ordering and it may not be in stock again. Please feel free to SEND US A MESSAGE or CHAT NOW for alternative solutions.
Important Note: If the product isn't in stock, the availability indicates the estimated time it will take us to get it from our suppliers under normal conditions.
Important Note: When placing orders for bulk quantities, please SEND US A MESSAGE or CHAT NOW to confirm availability.
If you'd like some advice on choosing your specifications, use the Email Us button to tell us what you'll be using the computer for, and we will provide you with our recommendations.
Liquid cooling, mining configurations, backordered items, and bulk purchases will take additional time.
Transit time from our location to you depends on where you're located and which shipping option you've chosen.
For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
We start with internal expanding ESD safe pink foam, which holds all the inside components in place. Then the system is set into it's original case box, with modeled foam to keep it secure. That box then goes inside another larger box, surrounded by bubble wrap on all sides.
Looking at hard line liquid cooling? We ship those via freight, secured down on their own pallet. We can even custom build your system it's own shipping crate if you'd like.
If your order is a bulk purchase or you elect one of our many customization options (custom painting, case and computer component modifications, custom wiring, mining configurations, liquid and other non-standard cooling solutions, installation of custom software and operating systems such as Linux and overclocking of system components) it will require additional time, particularly when combined with each other. Estimated time frames can be obtained before and during the order process.
For large quantities or special order items, please contact our Sales Department at 866-766-4629 for details.
Once you are logged in click on My Account in the toolbar at the top, and then Message Center on the left. Your messages will be displayed along with the subject, date and time of message, and the order or quote reference number.
You can check with our friendly chat bot, Ava, you can click the "Live Chat" button below, or you can login to your account and click "View Orders".
If for any reason your order needs your attention, we will contact you via email.
Our technicians do their absolute best to make sure every message is responded to within a timely matter.
We aim to respond to all messages within 24 hours.
You can obtain AVADirect’s Quick-Support module by clicking the following link.
Prior to doing so, make sure you have contacted Technical Support so they are aware you wish to proceed with a remote session.
Check out our quick fix guide here!
Here is a helpful guide to assist you: Activating Your New AVADirect Custom PC
Here is a helpful guide to assist you: AVADirect’s Guide to a Fresh Windows 10 Install
Here is a helpful guide to assist you: AVADirect Clear CMOS (Reset BIOS) Guide
For additional information on warranty coverage, please Click here for more details.