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When it comes to your custom-built workstation PC, we understand that downtime isn’t an option.
If your PC isn’t running, you can’t produce. That’s why we’re excited to offer On-Site Repair Warranty Plans — the ultimate peace of mind for your high-performance setup.

Why Choose Our On-Site Repair Warranty?

AVADirect’s On-Site Repair Warranty is designed to make sure your Workstation PC or server stays in peak condition without the inconvenience of shipping or waiting for repairs. Our team of certified professionals will come directly to your location and complete repairs on the spot, so you’ll experience minimal downtime and maximum convenience.
For a fraction of the cost of a potential repair, you’ll gain peace of mind knowing that your system is protected. The warranty cost is comparable to the price of replacing a single component, making it a cost-effective investment in your system’s longevity.

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1-Year
On-Site Warranty
$500
Perfect for peace of mind, covering you for essential repairs and servicing.
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2-Year
On-Site Warranty
$1000
A great balance of extended coverage and value, ensuring support for the long haul.
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3-Year
On-Site Warranty
$1500
Maximum protection, giving you worry-free reliability for years to come.

Why Invest in On-Site Repair Warranty?

Having on-site coverage often costs around the same as a single component replacement, making it a smart
investment for anyone relying on their custom PC. Skip the downtime and keep your PC in top shape without the hassle.

What to expect from AVADirect On-Site Service
With the wealth of Support & Warranty options available with AVADirect, we know it’s important to understand what is involved, and what is included as part of the on-site services.
AVADirect On-Site Support services are designed to be supplemented with existing Support options. While some businesses may be able to rely on the turn-around times provided by AVADirect On-Site Support options, it is recommended to consider an in-house IT Department for mission-critical scenarios. AVADirect’s On-Site Services are intended for after-sale support only. For any work involving installation of implementation, please contact Sales HERE.
On-Site Prerequisites
The following steps must be taken by AVADirect Technical Support staff before we can initiate the process for an on-site support request.
  1.     Evaluation of the issue.
  2.     Hardware Troubleshooting (Over the phone or through email)
  3.     Determination of resliution. (Can this be fixed simply, without the need for On-Site)
  4.     Expected date of service, and location.
  5.     Agreed upon turn-around time based on parts availability.
Parts Replacement Process
Replacement parts may, or may not, be provided during the on-site service call; the nature of the repair will generally determine if replacement parts are needed. On-site support calls may be delayed in the event of parts availability, and AVADirect will notify our customers accordingly. Often times, parts replacement turn-around times depends
Finalizing On-Site Service Work
AVADirect will deem the work as complete once the on-site technician checks in with AVADirect, confirms the completion of the task(s), and the result.
Customer Obligations
In order for AVADirect to guarantee speedy on-site service schedules and repairs, customers should consider obliging the following.
  1.     Respond to phone & email inquiries within a timely fashion.
  2.     Provide all information requested, which may include time availability, PC-specific information, location, and expectations as a result of the on-site service.
  3.     Complete requested troubleshooting steps, as directed by AVADirect, in an effort to determine the necessity of an on-site service repair.
  4.     Ensure space is available for work to be completed, and the PC is reasonably accessible.
As indicated elsewhere in this information, our customers are expected to complete a level of troubleshooting before we can determine whether on-site repairs are necessary. AVADirect will not honor on-site service requests without the prerequisites being met. Any customers who are adamant on doing so are welcome to cover any costs associated with on-site service requests which did not have prerequisites met.
On-Site Support Limits
AVADirect will not honor excess on-site service requests where evidence of abuse, misuse, negligence, or an extensive history of on-site service requests exists.
All on-site service requests are covered by AVADirect standard Terms and Conditions, unless explicitly stated otherwise. Additional information can be found on our Terms and Conditions page, as well as Terms of Sale.