Enjoyed the process purchasing through AVADirect. I did not need any technical support. Navigating through the customizations was okay. One suggestion would be a compatibility checker that took into account the "must haves". In my case the more important component was the RTX5090, then followed by the case (Fractal Design North) and was indifferent to XL or not, then the other component I had less specifics on (e.g. I wanted 'enough' RAM but didn't really have an amount or brand preference)

Love how easy and simple was the customer service experience, they answered all my questions, explained the process, walk me through process on how to do the changes, they even let me submit my own label to get a better price on my own with the shipping label, and finally I loved that they show the complete description of each costume modification in the computer with the maximum velocity and why is that happening. Everything was very professional, loved it, initially I got lagging with the computer and they help me to solve the problem. Now I can see the difference between my old one and this one and is amazing, worth the 5567 dollars I spend. I appreciate that you guys also could deliver the computer in 2-3 weeks the computer when you guys told me, with the other company I was having to wait more than month and they give me so much problem with the customer service experience. Once I can get my Desktop definitely I will go with you guys. Thanks again! As a final recommendation, I will appreciate if in the future you guys can update the website to a more interactive format and include the option that you will provide your own label, if it was not because I start asking a bunch of questions when I call I did not know that you guys offer that option. Also, I will also appreciate if you guys can only provide the product that can be configured with computer, because I saw with the computer I got, based on the vendor description that the maximum SSD will accept was a Gen 4 of 4T for the 3 extra slots and the first slot it can only be Gen 5 4T, but you guys where offering Gen 5 for the other 3 other slots. If I was not aware of the vendor description I would have spend more money unnecessary because you guys leave the Gen 5 option. But in overall, because I did my due diligence and learn the maximum capacity of the computer I did not get angry or frustrated. But other people probably will trust your word and that can bring potential problems. Finally, despite of this suggestion since everything else was so good I had decided to put 5 Stars.

I have never purchased from AVA Direct before but my son has and he was very pleased. His system is probably 10 years old and still going strong. Glad he turned me on to you guys. Thanks