So far, so GREAT!! My partner and I have been customers of yours since the early 2000's, and the last custom PC we ordered (when you were Avatar) ran great for well over a decade with few component replacements in that time. And, once again, you do not disappoint -- the new rig runs like a dream (and so quiet!). From unboxing to set up, it is clear that care was taken in the build and in shipping. Truly, our new PC is a thing of beauty. We love that you send the computer free of bloatware and other nuisances. We love that the custom builder on your site makes it easy to research components/pricing, and ensure component compatibility (thank you for making it "stupid proof"). And, we love your simplistic, no-nonsense approach. Thank you for helping us build another fantastic machine that will do everything we want and more, AVA!! You are who we recommend when someone asks where to build a custom PC. You are truly masters of your craft.

This is my second build through Avadirect. I love the freedom to be able to pick out virtually every component. The pricing is amazing as well to be able to have it all assembled so nicely

I am extremely satisfied with the level of customer support I received. The detailed timeline available on the order page—from the moment I placed the order until the laptop was delivered—was an excellent feature. The continuous support from your team throughout the processing and shipping of both the laptop and spare battery made a significant difference. This level of communication was critical, as an important research campaign I led over the summer depended on receiving the laptop in time for the trip. Thanks to your efforts, everything arrived as needed. Thank you for providing such outstanding service. White-glove support of this caliber is rare these days and greatly appreciated.