Unfortunately at this time, we do not.

AVADirect offers financing options through Bread, a financing alternative to credit cards and other credit payment products. Click here to learn more.

Yes, we offer a secure PayPal Checkout option, and we accept direct PayPal payments. For more information sending payment through your PayPal account, us the Contact Us button.

We also accept Purchase Orders, Checks, and Wire Transfers. For additional information on those methods, please use the Contact Us form.

After payment is processed orders take approximately 10-14 business days before stock is procured, the product is assembled, tested, and then shipped. Estimated ship dates will vary depending on the product purchased.

If your order is a bulk purchase or you elect one of our many customization options (custom painting, case and computer component modifications, custom wiring, mining configurations, liquid and other non-standard cooling solutions, installation of custom software and operating systems such as Linux and overclocking of system components) it will require additional time, particularly when combined with each other. Estimated time frames can be obtained before and during the order process.

Some of our staff may send you messages about your quotes, orders, repairs, etc. You can reply to the message email directly. You can also access all of your messages and reply to them by logging into your AVADirect.com account.

Once you are logged in click on My Account in the toolbar at the top, and then Message Center on the left. Your messages will be displayed along with the subject, date and time of message, and the order or quote reference number.

Yes, as long as the component or item has not been physically modified. Please note that order changes will result in a 10% restocking fee for each item that is changed. Feel free to use the Contact Us button at any time to let us know which item you would like to have switched out.

AVADirect does not currently have a real-time status indication system. To find out the status of your order you have multiple options.

You can check with our friendly chat bot, Ava, you can click the "Send Message" button below, or you can login to your account and click "View Orders".

If for any reason your order needs your attention, we will contact you via email.

You can submit a cancellation request via the Contact Us Form. Our team will view your order and determine if it is eligible for cancellation. Some orders, due to customization options, are not able to be cancelled after they've been processed. A cancellation fee of 10% of the order total will be applied to help us cover any costs of restocking the items you selected.

If you can provide us a shipping account number, or a prepaid shipping label, we can prepare the package for the carrier to pick up from our location.

To return merchandise for replacement or repair, please use the Contact Us button located on the left. Be sure to include your Order Number and let us know what's going on. This allows our technicians time to research the issue prior to setting up your RMA.

Contacting our Technical Support department will provide you with the most up-to-date information, regarding your RMA. You can reach them by using the Contact Us form.

We aim to respond to all messages within 24 hours.

AVADirect can remotely connect to your PC, taking control of your mouse cursor to resolve any complex or frustrating software issues, that may otherwise be difficult to be walked through.

You can obtain AVADirect’s Quick-Support module by clicking the following link.

AVADirect Quick-Support

Prior to doing so, make sure you have contacted Technical Support so they are aware you wish to proceed with a remote session.

Of course we did! Unfortunately, due to a recent bug in Windows 10 your AVA system may arrive with one of your storage drives missing from the file explorer. This is usually due to the volume deleting itself when it’s empty.

All serial key stickers are placed on the computer and/or notebook prior to shipping. If you’re unable to find your Windows Key, we recommend checking the following places:

Desktop – Side Panel

Notebook – Bottom Panel

Here is a helpful guide to assist you: Activating Your New AVADirect Custom PC

We recommend reinstalling Windows if it appears to be corrupted.

Here is a helpful guide to assist you: AVADirect’s Guide to a Fresh Windows 10 Install

We recommend clearing your CMOS, which should fix the issue.

Here is a helpful guide to assist you: AVADirect Clear CMOS (Reset BIOS) Guide

We currently offer a wide range of warranties for notebooks, barebones, and desktop systems. Select one of the options below for each, or Click here for more details.

Before the warranty expires, you must contact our Technical Support department. We will first attempt to troubleshoot the system to determine if any type of part replacement or repair is necessary. If the issue cannot be resolved through this method, AVADirect will authorize that the system or component needs to be serviced.

Unfortunately, we're not able to provide refunds on free and/or promotional items. If you received a promotional item that is defective, or a promotional shirt that does not fit, please contact our Technical Support Department for assistance in exchanging the product.

Yes we do. Since all of our computers are custom built for each customer, having one returned requires quite a bit of testing and inspection, as the hardware is considered used by that point. This fee allows us to properly test the hardware, then repurpose it for internal use.